Telehealth Informed Consent

What is telehealth?

Telehealth involves the use of secure electronic communications, information technology, or other means between a clinician and a patient who are not in the same physical location. Telehealth may be used for diagnosis, treatment, follow-up, and education, and may include the following: (1) electronic transmission of medical records and history; (2) live two-way audio and video; (3) secure messaging; and (4) store-and-forward technologies.

Benefits

• Improved access to clinical care
• More efficient evaluation and management
• Reduced travel time and expenses

Risks

• Information transmitted may not be sufficient (e.g., poor image resolution) for clinical decision-making.
• Delays in evaluation or treatment could occur due to technical difficulties.
• Security protocols could fail, causing a breach of privacy.
• In rare cases, the clinician may determine that the transmitted information is of inadequate quality, requiring rescheduling or in-person evaluation.

Alternatives

You have the right to receive care in person. Telehealth is offered as an option — not as a replacement — for in-person care.

Your consent

By using Journey's Services, you acknowledge and agree that:

• You have read and understood this consent and have had the opportunity to ask questions.
• You consent to receiving care via telehealth from clinicians on the Journey platform.
• You may withdraw consent at any time without affecting your right to future care.
• The laws that protect the privacy and confidentiality of medical information apply to telehealth.
• No results can be guaranteed.

Emergencies

Telehealth is not appropriate for medical emergencies. In an emergency, call 911 or go to the nearest emergency room.

Questions

If you have questions about telehealth or this consent, contact support@journeyhealth.example before proceeding.